Your privacy is important to us and we are committed to ensuring that your personal information managed in accordance with the Privacy Act 1988 (Cth).
In this Privacy Policy (Policy) when we use “we”, “us” or “our” we are referring to Supportr Pty Ltd ABN 50 634 287 522 (Supportr). When we use “you” or “your” we are referring to the reader as an individual.
This Policy sets out, in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles the way in which we collect, use and disclose your personal information in order to carry out our services and functions.
By using our services, accessing, requesting information on, enquiring about, using, receiving or providing feedback in relation to our operations or services (online, in writing, by telephone or in person), seeking employment or becoming a business partner or affiliate with us; or otherwise providing, or consenting to the collection of, personal information by us or our officers, agents or employees, after this Policy has been brought to your attention, you acknowledge and consent to the use, collection, storage or disclosure of your personal information by us in accordance with this Policy and the Privacy Act.
If you do not agree to us handling your personal information in the manner set out in this Policy we will not be able to provide our services to you and you should not provide us with any personal information.
We follow the definition of personal given in the Privacy Act: “Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.”
We follow the definition of personal given in the Privacy Act: “Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.”
The personal information we may collect, hold and process about you depends upon your relationship with us, the service you have requested from us and how you interact with us, for example, as a customer job applicants, volunteer or visitor to our website. This information may vary depending on our specific needs.
When you enquire about our services or when you become a client, a records is made which includes your personal information. We may collect the following kinds of personal information:
We limit the collection of sensitive information when the information is reasonably necessary for, and directly related to, our services and activities and with your consent. Sensitive information that we collect may include health and medical information (including an individual’s disability). We will treat your sensitive information appropriately and with utmost confidentiality and respect.
We will only keep your sensitive information whilst you consent to us doing so, or if we are required to by law or to protect a legal right. If you want us to destroy or de-identify your sensitive information you may request we do so in writing. This may, however, limit our ability to serve and assist you.
we collect personal information when recruiting staff or volunteers, such as your name, contact details, qualifications and employment history. Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways which you would reasonably expect (for example, from referees you have nominated or recruitment agencies). Before offering you a position, we may collect additional details such as your tax file number (TFN) and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children).
We will manage your TFN in accordance with the Privacy (Tax File Number) Rule 2015 and the Taxation Administration Act 1953. A breach of the Privacy (Tax File Number) Rule 2015 is considered an interference with privacy under the privacy Act.
We may collect personal information about other individuals who are not our customers such as members of the public who participate in our events we are involved with, service providers and contractors to Supportr, and other individuals who interact with us on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with us. Generally, it would include your name, contact details, and information regarding our interactions and transactions with you.
You may visit our website without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), your personal information will be managed in accordance with this Policy.
We generally collect personal information directly from you for example, when you provide that information to us, we contact you or when you contact us. We only collect personal information about you that is necessary for us to perform the services you are seeking for and when it is reasonably necessary and directly related to our services and functions.
We may also collect information about you from a third party such as a parent, carer, guardian, health service provider, government agency or such persons authorised by you. We only do so if you have authorised us to collect information in this manner or where it is not reasonable or practical for us to collect this information directly from you.
If you are our customer, we collect, hold and use your personal information to:
(a) provide you with our services;
(b) record our communications with you and how you interact with us;
(c) cooperate with government agencies and law enforcement bodies or where required by law (including reporting on the services we provide);
(d) providing you with information about our services, events, activities that may be of interest to you;
(e) ensuring consistency of service across our business and other operational purposes;
(f) developing or refining our services as well as tailoring our services;
(g) notifying you about changes to our website, services, or activities we offer or provide;
(h) operational purposes (including but not limited to corporate, audit, record retention) and to deliver on our services as well as to meet our legal obligations;
(i) work with our service providers and contractors;
If you are applying for a position with us, we may use your personal information to assess your suitability when you apply for a position with us and keep records of our communications with you.
Our use of personal information may extend beyond the uses described above, but will be restricted to purposes that we consider to be related to our functions and activities.
We may share your personal information with third parties for the reasons referred to in section 5, or where the law otherwise allows or requires us to.
The types of third parties include:
(a) persons you have authorised us to do so or where are legally required such as your legal representatives, carers, guardians, attorneys;
(b) your health or medical providers;
(c) our employees and service providers;
(d) government and law enforcement agencies including for example, the Office of the Australian Information Commissioner when we investigate or review a privacy complaint which you have referred to them.
We may use your personal information to communicate directly with you to promote our services and provide you with information about our services and activities that we believe you may be interested in. If you receive direct marketing material from us, and do not wish to continue receiving it, please contact us by any of the methods stated in this Policy, asking to be removed from all future direct marketing programs. Once we have received your opt-out request, we will remove you from our direct marketing programs as soon as reasonably practicable
When you access our website, or when you use our services, we may receive information about you via automated methods, including (but not limited to) use of a ‘cookie’, a ‘pixel’ or from analytics software. These are tools that our web server may direct your traffic to, send to your computer, or embed on a website, when you visit our website. These tools help us provide services to you, and to recognise when you re-visit the website, serve you customised content and to optimize your experience.
We generally do not collect your personal information through the use of these tools, though we may be able to access your IP address and information about what your computer technology is when using analytical software.
You may be able to change the settings of your browser so that cookies are not accepted generally or that you are provided with options to accept or reject them as they are sent to your browser.
We store your personal information digitally and in hard copy (unless legally required to retain in hard copy format). All hard copy material is secured at our headquarters in Bahrs Scrub, Queensland, or Spring Hill, Queensland.
All digital material is secured using password protected computers and databases. Any digital transfer of personal is via secure channels such as HTTPS where possible, and user passwords are encrypted using a one-way hash. Any database we manage is only accessible through a local network connection. All confidential documents are securely shredded by a third party provider after storage is no longer necessary or required for our purposes.
We primarily use data storage providers located inside Australia such as Office 365 and Microsoft Azure. Where appropriate, we have agreements with our storage providers to keep all personal information they store secure, using reasonable and appropriate security methods. We conduct regular audits of our compliance with this Policy and the Privacy Act to ensure that our privacy framework is in line with industry best-practice.
We destroy or de-identify personal information in a secure manner when we no longer need it. For example, we generally destroy a record about a complaint after 3 years from when the complaint was resolved.
You can ask for access by contacting us. Upon receiving an access request we may request further details from you to verify your identity. The steps appropriate to verify an individual’s identity will depend on the circumstances and we seek the minimum amount of personal information needed toe stablish an individual’s identity. We reserve the right not to provide you with access to personal information that we hold about you if we cannot verify your identity to our reasonable satisfaction. An administrative fee may be charged to cover our costs in providing you with access to such information. This fee will be explained to you before it has been incurred.
We will respond to your access or correction request within a reasonable period of time.
If we refuse to provide you with access, we will notify you of our reasons and mechanism by which you can complain about our decision. Under the Privacy Act, we may deny access where:
(a) we believe your request is frivolous or vexatious;
(b) we are entitled to reject a request by law;
(c) we are unable to verify your identity; or
(d) you have not paid the administrative fee (if any).
If you believe that the personal information we hold about you is inaccurate or otherwise requires correction, you may send us a correction request by contacting us. If we make a correction and we have disclosed the incorrect information to others, you can ask us to tell them about the correction. We must do so unless there is a valid reason not to.
However, if we refuse to correct your personal information, you can ask us to associate with it a statement that you believe the information is incorrect and why.
If you have a question or complaint, you can raise it with us by contacting our Privacy Officer:
Email: contact@supportr.com.au
Phone: 07 3184 4445 (please ask for the Privacy Officer)
By post: Privacy Officer, Supportr Pty Ltd,
PO BOX 543 Beenleigh QLD 4207
We take all complaints seriously and will respond to you within a reasonable period of time, usually 30 days. If you are not satisfied with the way we have handled your complaint, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) (for the most up-to-date contact details of the OAIC, please visit their website at http://oaic.gov.au). The OAIC is independent of us.
From time to time we may make changes to this Policy.
Please visit this page periodically to check for updates.
This policy was last reviewed on 02 Feburary 2023.